Refund Policy

Last updated: September 4, 2026

We want you to be genuinely happy with your Packora set. If it's not right for you, here's exactly how our guarantee works.

1. 30-Day Money-Back Guarantee

You have 30 days from the date you receive your order to request a full refund, no questions asked. If 30 days have passed since delivery, we unfortunately can't offer a refund.

2. How to Request a Return or Refund

To start a return, contact us at the email below with your order number and the reason for your return (this helps us improve, but it's not required for approval). We'll confirm the return and let you know whether we need the item sent back, or whether the refund can be processed without a return, on a case-by-case basis.

3. Condition of Returned Items

If we ask you to send an item back, it should be unused and in the same condition you received it, in its original packaging where possible.

4. Damaged, Defective, or Incorrect Items

If your pump or bags arrive damaged, defective, or different from what you ordered, contact us right away with photos of the issue. We will send a replacement or issue a full refund at no cost to you, including return shipping where applicable.

5. Refund Processing

Once your return is approved, we will issue your refund to the original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or card issuer's processing times.

6. Return Shipping Costs

If you are returning an item for a reason other than a defect or our error (for example, a change of mind), you are responsible for the return shipping cost.

7. Exchanges

If you'd prefer a different set size instead of a refund, let us know when you contact us and we'll arrange an exchange where possible.

8. Contact Us

Questions about a return or refund? Reach out any time:

Email: contact@packoraonline.com
Phone: +1 (315) 260-8892